Delivery Information

 

We want your ECUE order to reach you safely. Please check the delivery details below before ordering.

Delivery areas

We deliver to [confirm delivery areas, for example: addresses within South Africa].

Delivery availability for your address is confirmed at checkout. International delivery is [not currently available / available to the destinations shown at checkout].

Processing and delivery times

• Order processing: [number] business days after payment confirmation.

• Delivery after dispatch: approximately [number–number] business days.

• Remote areas: approximately [number–number] business days.

Business days exclude weekends and South African public holidays. Processing time is separate from courier transit time.

Pre-orders and items requiring production may take longer. Their expected lead times will be stated on the product page or confirmed before purchase.

These are estimates. If a significant delay occurs, we will keep you informed. Your statutory cancellation and refund rights remain applicable.

Delivery charges

Delivery charges are displayed at checkout before payment.

Free delivery applies to [insert qualifying threshold and conditions, or remove this sentence]. Any remote-area or special delivery charge must be disclosed and agreed before it is charged.

Tracking

Where tracking is available, we will send your tracking details after dispatch. Contact [customer service email] if you need help locating your parcel.

Delivery address and receipt

Provide your full street address, suburb, town or city, postal code and contact number. Include access instructions where necessary.

Deliveries to PO boxes or collection points are [insert available options].

Please ensure that you or an authorised person can receive your parcel. Requests to leave parcels unattended are subject to courier arrangements and do not remove rights you have under applicable law.

Missed deliveries and address changes

Contact us immediately if you need to change your address. Changes may not be possible after dispatch.

If delivery fails because of an incorrect address or an unavailable recipient, we will contact you to arrange the next step. Any reasonable redelivery cost will be explained before you agree to it.

Damaged, incorrect or missing orders

Inspect your parcel when it arrives. If an item is damaged, incorrect or missing, contact [customer service email] as soon as reasonably possible with your order number and, where available, photographs.

Prompt reporting helps us investigate, but does not shorten your statutory rights.

If tracking shows delivery and you have not received the parcel, contact us so that we can investigate with the courier and arrange an appropriate resolution.